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marhabaArrive and depart in style


Inspired by the famed hospitality of Arabic culture, Marhaba has been bringing smiles to Dubai Airport since 1991. Professional assistants improve the whole experience, greeting you warmly before speeding you smoothly through airport formalities.


Marhaba makes clients, families and friends feel special and is great for first-time visitors and have a departures service as well. Anyone travelling with babies or small children will appreciate the extra help from our family service.



BRONZE MEET & GREET


   Previously known as ‘Standard Meet & Greet’, bronze service can be booked for arrival or departure at Dubai International airport. You will be met by a friendly Marhaba staff member who will guide and assist you through the formalities making your journey much easier and more relaxing.


Arrivals Meeting Point:
You will be met at the arrivals area before immigration – look for your name on the Marhaba plasma screens located at different points along your journey.


Departure Meeting Point:
If your flight departs from Dubai International airport, here’s where to find Marhaba representatives:
In Terminal 1 you will be met at the Marhaba meeting lounge immediately after security at area A. In Terminal 2, you will find Marhaba sales office in the departure area before you check in. In Emirates Terminal 3, you will find Marhaba meeting lounge in the departure area before you check in.



This service includes:
- A warm welcome on arrival / departure

- Assistance and guidance through airport clearance and all related formalities

 

On departures:

- Escort through check-in, immigration and security formalities

-In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials

 

On Arrival:

- Handover of your visas and/or other essential documents

- Escort through immigration formalities and the security screening

- Assistance at the baggage belt area *

- Escort to the receiving party at the meeting point outside arrivals

*Porter service available at an extra charge



Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure. 



SILVER MEET & GREET


Silver service (previously known as Diamond Service) offers a full meet and greets service from the minute you arrive at the airport or into the terminal. Available at Dubai International airport, this service includes a complimentary porter service and is recommended for passengers with special needs as well as young and first-time passengers. For a more personal experience, choose Gold service where you can enjoy a dedicated escort, exclusively for you, through the airport formalities.


This service includes:

- Full escort through airport related formalities

- Special hand baggage trolleys (on request)

- Assistance through all airport formalities and clearance through Marhaba’s dedicated fast track counter

- Complimentary porterage services and assistance with baggage

- Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 in Dubai International airport).

 

On Departures:

- You will be met at the curbside and escorted with complimentary porter service at the check-in area

- Full escort through check-in, immigration and security formalities

- In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.

 

On Arrivals:
- A warm welcome on arrivals. You will be met as you enter the terminal by a Marhaba agent holding a name board

- Full escort and fast -track through immigration formalities and security screening

- Assistance at the baggage belt area and complimentary porter service

- Escort to the receiving party at the meeting point outside arrivals

 

Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure. 



GOLD MEET & GREET

Gold service (previously known as Personalized Service) provides you with a dedicated escort just for you on arrivals or departures. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.



On Arrivals:

- Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a Marhaba agent holding a name board

- Assistance through all airport arrival formalities

- Special hand baggage trolleys (on request)

- Assistance at the baggage belt area and complimentary porter service

- Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 at Dubai International airport.

- Complimentary access to the Marhaba lounge on your next departure from Dubai

- Escort to the receiving party at the meeting point outside arrivals

 

On departures:

- Dedicated one-to-one escort through the entire departure process.

- You will be met at the curbside and escorted with complimentary porter service at the check-in area

- Full escort through check-in, immigration and security formalities

- In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.

- Included in this service is access to the exclusive Marhaba lounge located near the departure gates area, offering a full buffet, beverages and facilities while you await your flight (available in all terminals at Dubai International airport).

- Escort from the Marhaba lounge to the boarding gate

 

Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.


FAMILY MEET & GREET

This service is designed especially for families and mothers travelling with young children or infants. Make the airport experience easy, meeting and escorting you through all the formalities and clearances. This service can be extended to a maximum of 4 passengers from the same family. Any additional family member will be charged supplementary charges.

The family service has been tailored to the different Marhaba facilities available at Dubai International airport.

Family service at Dubai International airport
- Meet and greet on departure at the curbside or on arrival as you enter the terminal

- Accompany and escort you all the way through the airport formalities

- Fast track through immigration and security

- Complimentary porter service to help you with baggage on arrival in the baggage belt area or departure in the check-in area

- Baby stroller (on request, in Terminal 1 and Emirates Terminal 3)

- Priority buggy car transfer (on request and in areas where access is permitted by Civil Aviation Authorities)

- Porter service can also be extended from the arrivals gate at an extra charge

- In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the Marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.

- Escort to the receiving party at the meeting point on arrival

 

Important Information
The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.


 

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